Serenta achieves an outstanding rating
Building on an industry-leading Care Quality Commission rating, homecare provider Serenta has drawn praise from The independent regulator of health and social care in England about its strong systems, controls and processes. Achieving an “Outstanding” rating relating to how the service is led.
Serenta homecare, which has been given a overall rating for the care services it provides in Sheffield.
This superb result reflects the organisation’s commitment to the excellent services it provides and the importance they place on caring for customers.
The inspection received very positive views from people about the support provided to them or their family member. Without exception, people said they felt safe and their care workers were respectful. People also commented they received a consistent and reliable service that met their needs. Staff demonstrated they were highly motivated and offered care and support that was compassionate and kind.
The inspector found an extremely effective system was in place to monitor service delivery and a strong commitment to providing high quality care to people. They also found innovative ways of promoting a positive culture and involving people while working in partnerships to improve and develop the service.
Darren Pinder, Serenta managing director, said: “This rating is a great reflection of the work we do as a business and the improvements we continually look to make to enhance the services we offer. We have a duty to deliver the best possible service to our customers.”
What our customers say
From the very first visit all the staff have been extremely friendly, caring and patient. I have found them to be reliable.
I would just like to say a big thank you to you and your excellent team for everything that you have all done and the times that went above and beyond!.
I could always rely on them to handle any crisis and to let me know if there were any problems.