Listening, learning and improving the care we provide
At Serenta HomeCare, feedback plays an important role in helping us understand what we are doing well and where we can continue to improve.
We value the views of the people we support, their families and our team members. By listening to your experiences, suggestions and ideas, we can make meaningful changes that improve the quality of care and support we provide.
Our You Said, We Did updates show how feedback has helped shape our services, from enhancing the experience of the people we support to supporting our care team.
Feedback from the People We Support
The people we support are at the heart of everything we do. We regularly ask for feedback to understand their experiences, what matters most to them and where we can make improvements.
Client Feedback 2026 – You Said, We Did
Our clients’ feedback helps us understand what matters most to the people we support. This You Said, We Did update highlights the feedback we have received and the actions we are taking to continue improving our services.
Client Survey Spring 2025 – You Said, We Did
Following our Spring 2025 client survey, we listened to what people receiving support told us about their experiences with Serenta HomeCare. This feedback helped us identify areas we are doing well and opportunities where we can continue to improve.
Feedback from Our Team
Our care teams play a vital role in delivering high-quality support every day. We listen to our colleagues to understand their experiences, recognise what is working well and identify ways we can continue to support them.
Staff Feedback April 2026 – You Said, We Did
We continue to listen to feedback from our team and take action based on what they tell us. This latest update highlights the improvements and changes made following staff feedback.
Staff Survey Spring 2025 – You Said, We Did
Our staff survey gave colleagues the opportunity to share their views, experiences and suggestions. We have used this feedback to help shape improvements across Serenta HomeCare.
